Date: Thu, Apr 22, 2010 at 12:00 PM
Subject: REPORT LODGED AGAINST DRIVER OF TAXI NO. SHB 4680E
Our ref:2010/04/6184
Dear Mr Yeo
I refer to your feedback on 19 April 2010 regarding your unpleasant encounter with the driver of the above-mentioned taxi.
First of all, I would like to extend my deepest apologies to you for this unpleasant incident.
Road safety and courtesy is an important corporate value which our taxi drivers have been consistently reminded to observe. For this case, we have looked into the driver's attitude and warned him to be mindful of road safety. He was further reminded on the severe consequences faced if found guilty of any undesirable driving behaviours.
We value feedback from members of the public such as yourself which will help us in our continuous efforts to improve our service and safety standards.
Once again, we apologise for the incident.
Yours sincerely
Jean Ho
Customer Service Officer
Customer Service Centre
ComfortDelGro - Taxi Business
CS Hotline: 6552 4525
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